About Us
Company
Sento specializes in Right Channeling(SM), a proven methodology designed to optimize customer contact solutions. Our unique integration of live support services and web-enabled self-help applications delivers a solution that increases customer satisfaction and decreases customer support costs.
For more than 20 years, we have combined rigorous analysis with industry knowledge and technical expertise to deliver flexible solutions in multiple languages to industry-leading companies worldwide. Our ability to achieve measurable results has led to high levels of client and customer satisfaction and formed the bedrock for continued growth. Based in Orlando, FL Sento has contact center operations in North Carolina, New Mexico, and Utah. In addition, we are able to provide Customer Service, Technical Support, and Sales support to our clients with our At Home Agents Agent Program. Our At Home Agents are located within the continental United States.
Sento distinguishes itself from competitors through its unique services and the fact that it is one of only several companies to offer both technology solutions and outsourced customer support contact center infrastructure. This unique positioning has allowed Sento to market itself worldwide as a comprehensive solutions provider, one that works closely with clients to customize solutions that enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs. Sento believes in the power of choice — the power to choose the right solutions for the right situations.
Our Mission
Create the next generation call center committed to client and customer satisfaction while utilizing an at-home, American-based workforce that values the freedom and flexibility of a work-life balance environment.